It was a Tuesday (30 July 2013) and Xiang Bao organized a farewell dinner together with his “god-sister” as she will be leaving company and going oversea to be with her hubby. Since we had eaten over at Crystal Jade located at Holland Village branch before, we decided to have our farewell dinner at this place.
Waiting for our turn to enter the restaurant
As we were early and the restaurant was not opened for business (Buffet section), we had to wait for them to start and go up to have our dinner. There were many others who were also waiting to have their dinner fix over at this place too and this was even when we had reserved our tables in advance.
Price list of the buffet
Menu of the buffet
When the restaurant started to open for business, we were guided to our table without much delay and the staff were quick to handle the rest of the customers to their tables. Within a few minutes, the whole restaurant at level 2 which was allocated for the steamboat buffet was full of customers. We did not waste our time and started to order our dishes during these time.
Though I would say the space between each tables were quite near to each other and if the restaurant were full house, it would be quite noisy and crowded with not much space to move around as the staff were quite busy serving and clearing up empty plates. If the table you were seated at where at one hidden corner, you would have some problem in getting the attention of the staff to answer to your request and etc.
This is actually a follow up post based on my earlier complaint letter. After getting the reply from Crystal Jade, Ashley, on 13 February 2013, I actually thought that that is the end of this complaint letter as I did not received any reply from them since then.
But I was wrong, on 19 February 2013, I received another e-mail reply from them and this time, from Raymond Wong. He apologized about this incident that I had experience and stated that they had since identify and provided some re-training and counseling the staff involved. (Hope that this is truth).
Had a very bad experience Tuesday (12 February 2013) when having meal and lo Hei session with ex-infra team friends over at Crystal Jade La Mian Xiao Long Bao at their Jurong Point Branch.
Their service really is not up to standard and it actually spoilt our mood a bit during that time. As such, I decided to write a complaint letter to their head office on it the very night.
I just wish to post out my letter for all to see and on what they had replied back to me for all to reference and maybe, this is just a one time off type of bad service (Or maybe I am unlucky to encounter these type of service during that time)
This post is a special no photos, all words type of post so bare with me if you wish to know what is happening.