My ex-Swiber colleagues and XB brother had earlier arrange for a dinner session after my Taiwan holiday trip and decided it to be on Friday (29 March 2013). So after my office work, I proceed to go to Bukit Batok where we meet up at West Mall Shopping mall. I had previously made a reservation for table at Mayim but nearly unable to make any reservation as their minimum number of people before they allow reservation were at 6 people.
I was thinking what the hell are they thinking that we cannot make reservation with less people. Anyway, just to fulfill their requirement, I said got 6 people (We had 5 people in total) and made a reservation which was a standard timing of starting time 7:30pm (Do not understand why even timing, they also need to control). As we reached (Around 7pm) the restaurant early which was at West Mall Shopping Mall Level 2. There was a lot of people queuing up for a meal at the restaurant and since we reached early, I looked for the staff intending to tell them we reached early so can wait for the next available table for us to seat at.
To my disappointment, the staff told me that there are no tables at the moment and ask us to walk around till our appointment time at 7:30pm (What are they thinking of? We reached early cannot go in to have our meals early?) In the same time, my ex-colleagues are already started to queue for it and chat up along the way. We saw a few families being called in to dine in the restaurant. (Reservation lose to people queuing there?).
This is actually a follow up post based on my earlier complaint letter. After getting the reply from Crystal Jade, Ashley, on 13 February 2013, I actually thought that that is the end of this complaint letter as I did not received any reply from them since then.
But I was wrong, on 19 February 2013, I received another e-mail reply from them and this time, from Raymond Wong. He apologized about this incident that I had experience and stated that they had since identify and provided some re-training and counseling the staff involved. (Hope that this is truth).
Had a very bad experience Tuesday (12 February 2013) when having meal and lo Hei session with ex-infra team friends over at Crystal Jade La Mian Xiao Long Bao at their Jurong Point Branch.
Their service really is not up to standard and it actually spoilt our mood a bit during that time. As such, I decided to write a complaint letter to their head office on it the very night.
I just wish to post out my letter for all to see and on what they had replied back to me for all to reference and maybe, this is just a one time off type of bad service (Or maybe I am unlucky to encounter these type of service during that time)
This post is a special no photos, all words type of post so bare with me if you wish to know what is happening.
One of my ex-colleagues organized a steamboat buffet dinner including his brother and Rachel on Tuesday (18 December 2012) for a gathering after our work. The location chosen is at Holland Village and as I am working very near to the location, I was able to meet up with them even thought I had to do some OT within a last minutes notice.
The crystal Jade restaurant is located near to Holland food center and there are 2 levels in total for customer to have their meals at the restaurant. When I reached the restaurant (They seated at level2) after my OT, they had already start their steamboat buffet while waiting for me. The restaurant is quite crowded and there are not much walking space for customer to walk around to get their sauce (Which is placed at one corner of the restaurant) or to go to the washroom.
Kitchen located at level 1
As this is a steamboat buffet, the kitchen provide only those cooked dishes like La Main and etc which is not included in the buffet menu. Anyway, a look at the menu shows that they served quite a lot of variety of steamboat items which shows why there are so many people having their meals over there.